Política de reembolso

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be wrongly described or damaged in transit.  It's of the utmost importance that all items that we offer for sale are correctly described with regards age and condition. 

If your item arrives damaged. Please inform us immediately. A photo of the damaged to the items is required. A photograph of damaged packaging ideally before being unwrapped would be helpful. If the item has been unwrapped before being found to be damaged. A photo of any damage to the packaging would be appreciated.

Care and attention to packing is important for you and your item. Therefore it is important to us.

The item must be returned in the same condition that you received it.

It must also be in the original packaging where possible when returned. 

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@moderndecorative.com.

Shipping

To return your product, you should mail your product to Joe Jackson, Greville Road, 26, Richmond, TW10 6JQ, United Kingdom

If your refund is approved because of your item being wrongly described or being received damaged in transit, then the shipping cost will also be refunded.

All other approved returns cost of shipping must be paid for by you the client.

All returns are your responsibility with regards to trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Customer service and satisfaction is our main priority and we are here your help you whenever we can.